What is IP telephony?

Unleash your communications with the power of the internet

IP telephony, or Voice over Internet Protocol (VoIP), is a technology that allows phone calls to be made using an internet connection. This means that calls are routed through data networks instead of traditional telephone networks.

IP Telephony

Neova Professional Phone Plans

Optimize your business communications with our cloud-hosted telephony services. Enjoy a high-performing, flexible, and cost-effective IP telephony solution tailored to the needs of modern businesses.

Channels / Lines / SIP Trunk
We offer a complete range of services including channels, lines, and SIP trunks at a competitive price of $14.95 per unit. These bidirectional services cover all of Canada and the United States (excluding Hawaii, Alaska, and remote territories). With our IP telephony channels, equivalent to traditional analog lines, your simultaneous calls are seamlessly managed without the need for a hunt group. Our SIP trunks ensure a stable connection between your IP telephone system (PBX) and your partners.
Toll-Free Number
Enhance accessibility to your services with a toll-free number. Receive calls from any region in Quebec, Canada, or the United States without your customers incurring long-distance fees. This service is designed to optimize your customer relationships while reducing your callers' communication costs.
Benefits for the Client
Superior Quality Lines
Ensure smooth and uninterrupted communications with high-quality telephony lines.
Cost Savings
Reduce your telephony expenses with competitive rates, toll-free services, and personalized options.
Flexibility and Scalability
Our solutions easily adapt to your needs, whether your business is growing or evolving, with the option to cancel or suspend services at any time.
Simplified Management and Monitoring
Improve efficiency with centralized management, call tracking, statistical reports per number, and personalized number searches (fees apply).
Instant Activation
Benefit from fast service with immediate setup of your lines and channels.
IP Telephony

Neova Advanced Telephone System

Transform your telecommunications infrastructure with our turnkey solution. Whether you choose a cloud-hosted system or an on-premise system, Neova guarantees a seamless, secure, and professional experience tailored to your business needs.

Hosted Telephony (Cloud)
With our cloud-hosted solution, you benefit from a fully managed business telephony system. No need to worry about updates, maintenance, or new features. Our PBX hosted in a secure data center ensures high availability and optimal responsiveness.
On-Premise Telephone System
For businesses preferring an on-premise installation, we offer custom solutions with PBX server acquisition. While this type of deployment requires more advanced configuration and higher initial costs, it provides complete autonomy in management and maintenance.
CRM Integration
Our telephony solutions are compatible with several leading CRM systems such as SugarCRM, Salesforce, Zoho, Zendesk, Bullhorn, Microsoft Dynamics, and more. Simplify your processes by directly integrating your telephony system with your CRM for smoother customer relationship management.
Compatible Equipment
We also offer a wide range of equipment compatible with major open systems such as Polycom, Cisco, Grandstream, Yealink, and Sangoma. For a complete service, we provide this equipment at competitive prices.
Virtual Phone
For even greater flexibility, transfer your calls to a mobile number or business line via our dedicated app. Enjoy professional telephony wherever you are.
Benefits for the Client
Worry-Free Management
Neova handles all updates and maintenance for hosted systems.
Easy CRM Integration
Compatibility with major CRM systems for effective customer management.
Enhanced Security
Systems hosted in secure data centers for peace of mind.
Dedicated Customer Service
Responsive technical support to ensure continuity and performance of your services.
Flexible Options
Choose between a cloud or on-premise solution based on your specific needs.
IP Telephony

Neova Unified Communication Solutions

Streamline your daily operations with Neova's unified communication solution, designed to centralize and optimize all your professional interactions.

Desktop and Mobile Application
Available on Android, iOS, Windows, Mac, and Linux, our powerful application streamlines your daily communications while improving efficiency. You can customize the application to suit your needs and easily integrate it with your desk phone.
Key Features
• Full integration with desk phones
• Customizable interface according to your specific needs
• Integrated customer relationship management
• Online meeting and collaboration tools
Customer Benefits
Enhanced Mobility
Access your professional communications from anywhere with our mobile apps.
Universal Compatibility
Works across all major operating systems for greater flexibility.
Centralized Tools
Consolidate your calls, messaging, video conferencing, and CRM management into a single platform.
Facilitated Collaboration
Streamline meetings and information sharing with powerful, integrated communication tools.
Improved Productivity
Optimize your time and resources with an intuitive and efficient interface.
Thanks to Neova, you benefit from a scalable, reliable, and cost-effective business telephony solution that fully supports the growth and ambitions of your company.
A freephone number (also known as an 800 number) is one that a person can call for free because the recipient has agreed in advance to pay the call charges. No long-distance fees for the caller.
When you choose to do business with us, we can retrieve your existing number. No need to change numbers. This service is called portability.
This is an automated menu that offers options from 0 to 9 and can also include sub-menus with the same number of options.
For setting up a Virtual Receptionist, we can assist you in having the audio file professionally produced.
Voice mail allows for storing up to 100 messages. Each message can be up to 120 seconds long.
The display allows you to see the number of the person calling. Similarly, when you make calls, called parties will see your company name and number, if their provider offers display service.
You can hold a current phone call to answer a second call. The subscriber can switch between calls. Call waiting requires a second telephone line for voice communications.
Our system provides default hold music, but you have the option to customize it.
Call forwarding allows you to forward a call to another number. This can include transferring the call to an internal extension or an external number (mobile, landline).
You can temporarily or permanently block the display of your company name and phone number when making calls.
Call forwarding allows you to redirect your calls to any chosen phone number when you are on the move or during times when you prefer to be reached on another number.
The Three-Way Conference Call feature allows you to speak with two people simultaneously or speak privately with one person while the other is on hold.
A phone conference is a call where one person talks to several people simultaneously. Organize a meeting and invite your participants to connect easily.

It is a secure service thanks to a confidential access code that you provide to each participant: only those with the code can join your meeting.
With sequential call, when you receive a call on a specific number or a virtual receptionist menu option, you can choose to ring various devices with a time delay. For example, ring extension 200 and 10 seconds later ring extension 201, etc.
With call supervision, you can listen to a call in progress without the people on the call knowing. You can also join an ongoing call. Finally, you can provide coaching to an employee without the caller hearing you. You would be connected to an ongoing call, and only your colleague would hear you.
When a call is for another colleague, you can park it. The system assigns a chronological order. This call can be picked up from any phone in the company. It's similar to putting someone on hold in an analog system.
When a call rings on an adjacent extension, you can pick it up simply by using the * function.

*Excluding Hawaii, Alaska, Yukon Territory, Nunavut Territory, and Northwest Territories.
**Delivered over the Internet using an analog telephone adapter.
We can record all your phone calls or only on request.
If you identify a phone number as unwanted calls, it can be blocked and will not be able to call you.
This will allow you to have multiple calls on hold until an agent becomes available to take the next call. Once an agent is available, the call that has been on hold the longest will be transferred. Multiple configurations are possible with this service.
You can differentiate calls based on a contact in your phone directory, an external call, or an internal call.
When receiving a call, you can decide the ringing duration. It can be different for each phone extension.
Through a speaker system, you can make announcements. You can also make announcements directly on the phone speakers.
A PIN is used to protect your voicemail and also to allow you to make long-distance calls when connecting from outside.
With the intercom, you can call a phone's speaker and communicate with your interlocutor.
There are two solutions for faxes. We can set up equipment for traditional sending and receiving, or we offer virtualization for both sending and receiving. This means you receive your fax as an email attachment and can send faxes from your email.
Similar to sequential calls, when you receive a call on a specific extension, you can choose to ring various devices with a time delay. For example, your desk phone rings, and 10 seconds later, your mobile phone starts ringing.
Unlike "Find Me," when you receive a call on a specific extension, you can choose to ring various devices without any time delay. For example, both your desk phone and your mobile phone ring at the same time.
The audio quality of a call is higher than that of an analog system.
A phone number directed directly to a team member without going through the same steps as the main line.
Most phones allow you to store up to 1000 contacts in the phone directory.
Our services run with continuous redundancy. When we perform an update, services are migrated to the backup server during the update and then revert to the primary server once the update is complete.
With a schedule, it is possible to set a behavior A when you are open and a behavior B when you are closed. You can also set behavior C for other specific hours, such as lunchtime.

*Excluding Hawaii, Alaska, Yukon Territories, Nunavut Territories, and Northwest Territories **Delivered via Internet using an analog phone adapter